SurveySensum

JANUARY 18, 2024

I recently bought a new smartphone and received a customer satisfaction survey. Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion. ” Seriously? ” Seriously?

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

Lumoa

FEBRUARY 7, 2023

With all relationships, taking the time to listen is crucial to its success. Nowhere is this more true than with customer relationships. Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. Why you should care about the Voice of the Customer?

Voice of the Customer 169

Voice of the Customer VOC Social Media NPS 169

Beyond Philosophy

AUGUST 10, 2023

But when they do customer survey data, the customers don’t think they are. The internal perception is shipping is going great, but the customers’ perception isn’t. For my part, it’s the customers’ perspective. So, Damien wants to know why there is a discrepancy. Lorraine disagrees.

Education 78

Education Customer Survey Sales 78

Lumoa

MARCH 10, 2022

Customer feedback can come at you a hundred different ways. But if you’re not putting that customer feedback to work in your marketing, you’re missing out on a huge opportunity.   Don’t make the mistake of simply patting yourself on the back when you get good feedback from customers. I’m glad you asked! 

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

Qualtrics

JUNE 25, 2019

We get a lot of questions at Qualtrics about survey fatigue — it’s a common story, you’re getting great insights from your customer surveys, you want more, so you send more surveys. Welcome to the world of survey fatigue. What is survey fatigue? How often to send customer surveys.

B2C 42

B2C B2B Customer Survey Start-ups 42

Comm100

DECEMBER 14, 2017

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as a strategy to ensure their customers receive great customer experiences. Well, the customer experience is a key ingredient to getting new business and maintaining customer loyalty.

Customer Experience 92

Customer Experience Net Promoter Score NPS Close the Loop 92

Lumoa

FEBRUARY 6, 2018

The future of customer experience is decided. We asked 15 experts with world reputation in Customer experience the same question and the results might surprise you. Every each of them answered the following questions: How do you see the future of customer experience? Probably not. How to overcome those challenges?

CX 129

CX Customer Experience Education Machine Learning 129